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مسؤول الدعم النفسي والاجتماعي (اسطنبول)


مسؤول الدعم النفسي والاجتماعي (اسطنبول)

Psycho-Social Support (PSS) Officer (İSTANBUL)

Dünya Doktorları Derneği
Medecins du Monde Turkey (MDM-T) / Dünya Doktorları Dernegi (DDD) is a Turkish based humanitarian non-governmental organisation that facilitates access to healthcare for populations affected by armed conflict, violence, natural disasters, disease, famine, poverty and exclusion.

Our organization collaborates with partners and key stakeholders to implement projects that facilitate access to primary and secondary-level healthcare services to respond to the medical needs of displaced population.
DDD is the 16th member of the Doctors of the World International Network that is committed to meeting the health needs of vulnerable people globally.

Please visit to learn more.

Since 2015, DDD implements programs in both Turkey and Syria providing refugee and IDP communities with free access to healthcare services. DDD works with a range of humanitarian professionals and technical experts to provide Primary Healthcare (PHC), Mental Health and Psychosocial Support (MHPSS)services as well as sexual and reproductive health (SRH).

Since the beginning of the Syrian and Iraqi crises, Turkey has become a host to over 3 million refugees, migrants and asylum seekers which led to an increasing demand for health services. In this context, DDD’s interventions aim to assist local public health systems in providing and improving access to health and health related services to vulnerable populations among refugees and migrants in Turkey, specifically in Hatay, Izmir and Istanbul. In Syria, DDD runs health facilities in Idlib and Afrin provinces to deliver health-related services to IDPs.

Hierarchical & Functional links
Based in Istanbul, the Psycho-Social Support Officer works under the line management of the Project Manager

Duties and Responsibilities
Assess the psychosocial needs of persons and families referred by Case Workers and define appropriate activities according to the identified needs.
Conduct individual and group counselling sessions, advice and on recreational activities as needed.
Conducting awareness-raising sessions for groups on selected topics related to psychosocial support.
Planning and implementing semi-structured PSS activities for different age groups.
Preparing pre/post tests for the awareness-raising sessions and activities implemented.
Ensure that the rights of all individuals are respected, and all beneficiaries are treated with dignity and respect.
Monitor ongoing care plan development with special attention to safety issues of clients and protection issues, and coordinate with the Protection Officer when needed
Refer cases to specialized mental health services when required and conduct regular follow-ups
Maintain program unit’s files and documentation as per program management minimum standards, including maintaining the confidentiality and security of PSS beneficiary data
Ensure that PSS programming is on track to meet objectives by reporting regularly on cross-cutting issues
Support the research on addiction as needed and conduct relevant PSS sessions in line with the recommendations of the research upon completion

Coordination and Representation
Collaborate with other members of the project team to meet the needs of the individual and the population
Coordinate regularly with mental health and psychosocial support actors and relevant stakeholders in order to strengthen the field coordination and referral pathways between mental health and psychosocial support actors in the community by sharing accurate information on the services provided
Liaise with various service providers and aid actors in the operational area
Attend cluster and other MHPSS related meetings as required

Provide monthly reports on all the activities implemented as requested by the Project Manager according to the project indicators
Assist Project Manager in providing sufficient and detailed information for PSS program reporting and evaluation
Based on the on-going monitoring of the PSS activities, ensure lessons learnt and success stories from the project are documented and reported to the line manager
Ensure the documentation of each activity is in line with donor requirements

Analysis, Detection and Reduction of Risk Factors
In collaboration with the Case Workers and Protection Officer, explore and detect potential risk factors influencing mental health status of the target population
When required, coordinate with other stakeholders to reduce and/or eliminate potential risk factors.

Develop and Perform Preventive Measures
In collaboration with the Case Workers and Protection Officer, develop and implement innovative preventive mental health interventions and activities to be undertaken within the community.

Other Duties
Participate in internal work meetings
Report any security related issues to the line manager
Support operational organisation of field trips and DDD activities
Any other relevant duties requested by the line manager

Compliance & Ethics
Promote and encourage a culture of compliance and ethics throughout Dünya Doktorları Derneği. As applicable to the position, maintains a clear understanding of Dünya Doktorları Derneği and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.
Prevention of Sexual Exploitation and Abuse
Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within Dünya Doktorları Derneği and amongst beneficiaries served by Dünya Doktorları Derneği.

NB: considering the purpose and values of the organisation, DDD requests to its employee complete flexibility in term of duties and commitment, as their job description and job title can be adjusted throughout the year according to needs and priorities.

Expected profile
Education & Qualification
Background in Psychology, Counselling or Social Work

Professional experience
At least 2 years of experience in providing psychological/psychosocial support.
Experience in conducting individual and group counselling with disadvantaged groups.
Experience in preparing and implementing awareness-raising sessions and structured/non-structured activities.
Previous experience in working with refugees, and familiarity with case management.

Skills and qualities required
Good command of Microsoft Office (Word, Excel Outlook)
Personal qualities as diplomacy, patient confidentiality, multi-cultural flexibility, stress management and a strong sense of integrity
Outstanding communication and presentation skills with the ability to articulate an idea clearly and concisely in public, with good understanding of what at stakes
Strong planning and organizational skills and good ability to make proactive suggestions
Able to manage priorities, take initiatives and work without constant supervision
Ability to establish strong connections with other stakeholders
Ability to work under pressure and handle stressful situation.

Fluent in English/Turkish is required (oral and written)
Fluent in Arabic is higly desired

General Qualities required:

Only candidates that are Turkish ID holders and legally able to work in Turkey will be considered
No obstacle to travel to project locations inside the city of assignment and to other project locations if needed
Flexibility and capacity of adapt to complex and changing contexts
Ability to work in an international context and collaborate with international and national experts
Familiar with multicultural environment

Dünya Doktorları Derneği is an equal opportunity employer whereby we ensure all hiring and employment decisions, and operates all programs, services, and functions without the practices that discriminate against any person employed or seeking employment based on race, colour, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, genetic information or any other status or characteristic protected under applicable law.

How to apply:

Please specify the preferred base information, either in İzmir or İstanbul in your Motivation letter attached with your CV in ENGLISH
The deadline for submitting the applications is 16/01/2021.


Due to the urgency to fill this post, DDD reserves the right to review the CVs on a rolling basis and selected candidates may be interviewed prior to the closing dates listed, therefore early applications are encouraged.
DDD is not in a position to respond to every applicant individually due to the anticipated high number of applications.
Please note that only short-listed candidates will be contacted for the first interview.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

General Information
DDD retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer a contract with a modified job description or for a different duration, or to offer a contract at a lower grade.