مساعد تكنولوجيا المعلومات-ارمناز
IT Assistant
Requisition ID: req24724
Job Title: IT Assistant
Sector: Information Technology
Employment Category: Regular
Employment Type: Full-Time
Open to Expatriates: No
Location: Armanz, Syria
Job Description
The IT
Assistant will be responsible for ensuring particular focus on IT support
including assisting and facilitating the installation and configuration of IT
and communications infrastructure, staff training and operations of IT
activities in NW Syria offices and sub-offices in NW Syria. The IT Assistant
will work closely with Senior ICT Manager and all program sectors to ensure
proper IT functioning and support.
Major
Responsibilities:
Installation & Configuration and management of:
Servers, Windows server 2008, 2012 operating system, Domain and essential network services.
Desktop/laptop hardware and software, and peripherals, using IRC standard windows 10 operating system image.
Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.
IT Support - Provide Level 1 and Level 2 Support
Work with end-users or IT colleagues (or Service Desk) on assisting in resolving Level 1 issues in CP.
Support
in resolving or escalate Level 2 and Level 3 issues to appropriate
internal resource (Amman IT team, regional IT team) as necessary.
Provide Microsoft Windows & Office applications support.
Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
Ensure
data backups for individual users are being completed and provide the
necessary training on the use of these back-up solutions.
Work towards a successful resolution of the problems clients present.
Perform preventative
maintenance on all IRC computers and network resources in the field.
Maintenance, Repair &
Security:
Perform preventative maintenance on all IRC computers and network resources.
Update
appropriate network security and data loss prevention procedures to
safeguard system from physical harm, viruses, unauthorized users and
damage to data.
Create and maintain IRC computer software/hardware inventory ensuring accuracy.
Create
and maintain network documentation to include IP address, system
access, email creation system, upgrades and changes to original network,
etc.
Managing/Monitoring firewall to ensure accessing internet is in line with IRC standards.
Investigate local Internet connectivity
options to obtain adequate bandwidth for Intranet and application
connectivity.
Closely collaborate with IT Manager,
International IT and HQ IT team on helpdesk, connectivity and other in
country and global IRC IT projects.
Training, Evaluation, &
Testing:
Deliver staff basic training about, email, password change /complexity
Prepare
and submit reports that provide sufficient detail to the IT Manager to
understand the field office’s computer environment and needs.
Test and evaluate new technology as requested by Field Manager or IT Manager
Conduct regular site visits to field offices in Idleb and provide required technical support.
Various Projects
– Position will need to assist on various IT projects as needed.
Key Working Relationships:
Position Reports to: Field
Manager/ Senior ICT Manager
Position directly
supervises: N.A
Indirect Reporting: DDO/ Regional IT director
Other Internal and/or external contacts:
Internal: Field
Coordinator, operation teams & all program staff.
External: Internet Service providers
Qualifications
The requirements should establish a baseline
(minimum) for educational background, previous work experience, professional
knowledge or certification, specific skills and strengths and any other skill
necessary to perform the essential functions of the job.
This post will
require regular filed visits to the field sites,
Education:
College or Institute degree in Computer
Science or equivalent technical work experience.
Work
Experience: At least two
years of experience in IT profession
Demonstrated
Skills and Competencies:
Experience installing, configuring and managing both wired and wireless LAN, and firewalls.
Computer imaging skills required.
Excellent communication and interpersonal skills required.
Highly developed skills in troubleshooting and IT problems identification
Strong written and interpersonal skills; customer service experience
Able to work independently within a team environment
Able to work and provide support remotely and in a complex, unpredictable and fluid operating environment
Language Skills: Arabic / English
proficiency is required
Certificates or Licenses: CCNA &
MCP knowledge is desired.
The
IRC and IRC workers must adhere to the values and principles outlined in IRC
Way - Standards for Professional Conduct. These are Integrity, Service,
and Accountability. In accordance with these values, the IRC operates and
enforces policies on Beneficiary Protection from Exploitation and Abuse, Child
Safeguarding, Anti Workplace Harassment, Fiscal Integrity Anti-Retaliation and
Combating Trafficking in Persons
IRC
is an Equal Opportunity Employer IRC considers all applicants on the basis of
merit without regard to race, sex, color, national origin, religion, sexual
orientation, age, marital status, veteran status or disability.
Working
Environment:
The
position will cover the support for all IRC Offices in NW Syria support the
sub-offices in NW Syria and providing close remote support when not possible.