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مسؤول الدعم الفني لتكنولوجيا المعلومات - غازي عنتاب

مسؤول الدعم الفني لتكنولوجيا المعلومات - غازي عنتاب

Position: IT Technical support Officer PRF-2203-01002- 270

Job Location: Gaziantep, Turkey

Reporting to: Administrative Manager

Working area: Gaziantep, Turkey

Number of positions open: 1

Last date for application: 14-April-2022ACCOUNTABILITIES

Key relationships:

Projects officer, Field Assistants, M&E senior officer.

General objective of the position:

The IT Technical support assistant is responsible of providing support regarding installing soft ad hardware and monitoring

data and networks, troubleshooting system and solving network relevant issues.

Main tasks and responsibilities:

• Follow up administrative and IT services associated with SAMS and upon the request from Admin Manager.

• Follow up all IT maintenance: Laptops, printers, WIFI, servers, network, etc.

• Provide technical support to staff including (Software and hardware) and needed training.

• Installing and configuring computer hardware operating systems and applications;

• Follow up the implementation of Admin and IT policies, and submit periodic reports to his direct Manager

• Monitoring and maintaining computer systems and networks and inform the admin manager about any fault or updates.

• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;

• Replacing IT parts as required;

• Providing IT/admin support, including procedural documentation and relevant reports;

• Following diagrams and instructions to repair a fault or set up (HR –HIS) system

• Testing and evaluating new technology in coordination with Admin manager and upon his guidance;

• Back up data base daily, weekly, monthly from (HR-HIS) server and SAMS Box.

• Conducting electrical safety checks on all IT and electrical equipment.

• Follow up the office warehouse, inventory table and movement of materials and under supervision of Admin Manager.

• Provide the admin manager with all requested information and reports regarding the office's IT/admin resources and what has

been purchased and documentation of consumption.

• Work on Anti-terrorist checks regularly related to admin department.

• Distribute IT equipment and maintain a consumption record under the supervision and the guidance of his direct manager.

• Translate documents and reports when needed upon the request from his direct manager.

• Conduct the needed action in coordination with Admin Manager to ensure the operation of IT equipment by completing

preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and


• Registration of all assets and conduct periodic disclosure and keeping related records.

• Communication file (Internet - networks.... etc.) under Admin officer responsibility and as requested from direct manager.

• Participation in the development of policies and procedures and make the necessary proposals for the development of work.

• Responsible for keeping meeting rooms technically ready upon request (Voice, video, Internet, Projector, etc).

• Participation in Technical and CBA Committees.

• Organize and schedule meetings.

• Provide all requested assist in the preparation of regularly scheduled reports.

• Order IT office supplies in coordination with his direct manager and under his guidance.

• Coordinate and provide the requested support regarding the trainings implementation.

• And Provide all logistics service related to the training implementation and transfer trainees.

• Conduct all Hotel and flight reservation which needed.

• Ensure that all training supplies are available on time.

• Print the necessary training materials, Certificates and any other documents in coordination with the medical training officer.

• Conduct all reservations for restaurants and similar events.

• Conducting a market study in relation to work tasks and any administration purchasing.

• Follow-up government departments, legal accountant, and any related authority or department with regard to administrative


• Provide the necessary and periodic reports and meeting minutes within the admin framework.

• Promote and model a positive, professional and respectful office culture.

• Any additional duties requested by the Administrative manager and in the interest of the Section Work.

Office culture

• Promote and model a positive, professional and respectful office culture.

• Ensure effective internal communications.


Mandatory Qualifications required

• University degree in any related field, Information

Technology is desirable.

• Minimum 3 years’ experience in Information Technology



• Fluency written and spoken in Arabic

• Advanced Written and spoken English

• Beginner Written and Spoken Turkish



• Administrative Principles

• Follow up

• Organizational Capabilities

• Security Management

• Gmail

• Microsoft Office (Excel, Word, PP)

The salary will be defined regarding the SAMS Turkey Office salary scale on-going.

Interested candidates may please send their resume and fill the application in the

following link: