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مشرف حالة - حزرة

مشرف حالة - حزرة


 رقم الوظيفة: req34958

عنوان الوظيفة: WPE Case Supervision Officer (GBV)

مجال العمل: حماية المرأة وتمكينها

 فئة التوظيف: منتظم،

(نوع العقد): دوام كلي

المكان: Hezreh, Idleb, Syria

 الوصف الوظيفي

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Today, 13.4 million people in Syria - more than half of the country's population - are in need of humanitarian assistance with needs increasingly being exacerbated by economic decline. Of these, 6.8 million are refugees and asylum-seekers who have fled the country. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis a rapidly expanding portfolio, supported by more than 1000+ staff in Syria Country Program. IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon, and Jordan in the fields of health, child protection, early childhood development, education, women’s protection and empowerment, non-food items and food distribution, cash assistance, water and sanitation, protection and rule of law, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding, and coordination.

Job Overview/Summary:

Under the supervision and the mentorship of the Women protection and empowerment senior officer, the WPE Case Supervision Officer will be responsible to run the GBV case management activity in Idlib. The WPE Case Supervision Officer will be responsible for the effective implementation and proper documentation of all GBV cases, through supervision and support of 3 caseworkers. The WPE Case Supervision Officer works in close collaboration with other WPE team members and ensures that trends and challenges are properly communicated and documented

Responsibilities:

  • Ensure that each caseworker is effectively implementing the case management according to up-to-date Standard Operating Procedures through regular individual meetings and case reviews
  • with caseworkers. Monitor timescales for response, services follow-up and quality and review of cases
  • Ensure cases receive appropriate support; and when needed, support individual cases, and provide regular monitoring of all aspects of case management services
  • Provide ongoing technical support and capacity building to caseworkers through formal training and on-the-job training (i.e.: shadowing, observations, coaching sessions, etc.)
  • Assign and review caseworker’s caseloads to ensure they are manageable, review and approve case plans and case closure forms and share.
  • Conduct client satisfaction interviews to evaluate the quality and impact of case management, and document feedback and analyze trends regularly
  • Regularly review the safe and appropriate documentation of GBV cases, review of files and databases and compiling case trackers within one unified general tracker.
  • Work closely with the Data Management and Reporting Officer on providing clean accurate data for reporting purposes ensuring that confidentiality data protection and information-sharing protocols are respected.
  • Monitor and analyze data collected by the Case Management team and provide regular reports to the WPE officer on caseload numbers (disaggregated by sex, age, risk level, etc.) and progress.
  • Supporting activities for regular project monitoring, process evaluation, and impact evaluation, as requested by the WPE manager.
  • Contribute to the collection of information needed for M&E activities and progress towards indicators
  • Prepare and submit weekly and monthly work plans in a timely manner and incorporate supervisor feedback as requested.
  • Compile monthly activity report for submission to supervisor
  • Ensure that all relevant financial documentation is accurately completed and submitted, as the need arises by IRC policies
  • Schedule and lead case management meetings with the CM team
  • Organize and lead case conferences for complex and high-risk cases.
  • Directly communicate effectively with other CM teams across the organization and key stakeholders to regularly report trends and advocate for the women and girls at risk

 

Staff Performance Management, Learning & Development

 

  • Directly supervise GBV caseworkers.
  • Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
  • Ensure timely completion and submission of monthly timesheets, probation reviews and annual performance reviews.
  • Assist with the recruitment of CM staff.
  • Ensure training, support, and ongoing capacity building opportunities for staff on technical and project management skills across both the Alternative Care and Case Management trends.

 المؤهلات

  • At least 2 years of progressively responsible professional experience of GBV case management
  • Bachelor’s degree in social work, social sciences, psychology, counseling, or any
  • Demonstrated understanding of working with survivors
  • Previous case management supervision experience, knowledge of the case management coaching and supervision techniques, and knowledge of using GBV IMS+ is preferred.
  • Previous experience and knowledge of working on documenting GBV CM docs and files,

Demonstrated Skills and Competencies:

  • A commitment to IRC’s mission, vision, values, and IRC Way – Professional Code of Conduct.
  • Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development
  • Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
  • Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
  • Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
  • Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
  • Curiosity, a desire to continually learn and develop and a sense of humor is a must.
  • Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.

Language/Travel:

Arabic is required, while English is desired.

Travel: Ability to work in a multi-cultural environment and travel as required to different field sites as well as attending regional and global workshops and meetings

 

Key Working Relationships:

 

Position Reports to:  WPE Senior Officer
Position directly supervises: 
Case Workers

Indirect Reporting (If applicable): WPE Manager
Key Internal Contacts: 
IRC Departments inside of Syria (Supply Chain, ERD, Human Resources, M&E, etc.) and Protection team members

Key External Contacts:  local authorities, community members and leaders, health services providers INGOs and other local charities/actors working in protection and any other relevant sectors

Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate and retain qualified national staff in our programs.

Accountability to Clients: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at IRC MENA, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

IRC is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.

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